Design with, not for, your community

The best solutions come from understanding the people, systems and context around a challenge, and seeing how all things connect.

That's where we often stand out. Our experience in community development, user-centred research, strategy, creative thinking and digital design allows us to work confidently across different disciplines and perspectives.

We can help you understand people's needs, navigate complexity, see the bigger picture and turn insight into action.

Service Design
Your team

Meet your service designers

When you work with Made Open on service design, you work directly with the two directors, Kathryn and Robert. Their experience, care and wisdom are brought directly to your challenge.

Kathryn Woolf

Kathryn Woolf

Service Designer

Kathryn is an experienced Service Designer, user researcher and Design Council Expert specialising in human-centred design. She works with…

Robert Woolf

Robert Woolf

Strategist / Service Designer

Robert is a strategist and service designer with over 25 years' experience helping organisations and communities create positive change. He…

What we do

Our approach

Platform consultation

Platform consultation

We can help you work out which technologies and approaches will work best for your community and stakeholders.

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Research & engagement

Research & engagement

We can help you uncover what matters to people, what’s getting in their way and where there’s potential to make a difference.

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Community design

Community design

Through creative workshops and expert facilitation, we can help you turn community needs and ideas into practical, effective solutions.

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Case studies

Real stories from communities we've worked with.

Co-design Partnership

Golf In Society

We partnered with Golf In Society to explore the challenges facing older adults and their carers, and co-design a service blueprint envisioning golf clubs as Health Hubs.

Royal National Lifeboat Institution

Design Out Drowning

Design Out Drowning was a community-led research project designed to help the RNLI reduce the risk of drowning around the UK and Republic of Ireland. Using co-design principles to improve water safety.

Design Council

Designing Communities

A Design Council initiative to ensure community voices genuinely shaped future plans. Using design-led approaches to co-create with communities and drive participatory change.

Torbay Community Development Trust

Imagine This

A National Lottery-funded partnership bringing local organisations together to improve the lives of children and young people in Torbay through an Ideas and Imagination festival.

"The festival exceeded our expectations. Every time we looked around all we could see were people huddled around activities, deep in thought, action and conversation."
— Jo Morrell, Imagine This Programme Coordinator
What clients say

Trusted by public, private and
charity sectors

"It is a genuine breath of fresh air to work with Made Open. They have demonstrated what's possible when collaboration and practical problem-solving genuinely sit at the heart of a service."

Professor Clint Styles (MBA)

Associate Dean Enterprise, University of Southampton

Ready to build a stronger community?

Book a demo to see how Made Open can help your organisation or partnership create value for communities and the systems that support them.

Book a demo