We can help you to design better services by connecting research, strategy, design and technology.
We put people first
Look at any of our work and you’ll recognise well established models for service and system design. Over the years, we’ve helped local authorities, charities and businesses to fix problems, improve processes and design services that build on available strengths. We take a people first approach to tackling challenges that have ranged from ageing, unemployment and modern slavery through to homelessness, social exclusion and public service transformation.
The start of our projects are often marked by understanding problems in more depth and engaging people directly to explore their experiences. Services include data analysis, market research, co-discovery workshops, ethnography and community engagement. We pride ourselves on our ability to empathise with people and bring them together to make sense of complex challenges.
Strategy that unites
We provide clear strategic direction to help your organisation plan and implement change. So, whether you are looking to implement a new service or transform a whole system of services; we can help you to successfully balance your organisation’s needs with the needs of your partners and service users.
Using design to solve problems
Design is a critical skill in problem solving and creating better user experiences. We offer a range of design and communication services that place people at the centre of our approach and drive creativity. Services include user journey mapping, co-design workshops, digital service prototypes, infographics, brand development and service blueprinting.
Technology that enables
Technology has changed how we live our lives. We can help you create digital services that keep you ahead – whether you wish to embrace technology to engage and inspire your community or create a tool that delivers business efficiencies. Services include interaction design and web development, digital prototyping, digital communications, filmmaking and much more. We also offer our own digital platform for organisations who wish to create an active community network.
Made Open is an accredited Bloom supplier. That means any member or associate member of NEPRO may request a proposal or call off our services through the Nepro solution for Organisational change management, Service transformation, marketing, media, communications and technology.
G Cloud 9
We are a supplier to the Crown Commercial Service (CSS). The G-Cloud 9 framework agreement with CSS supports the Government’s policy to centrally manage the procurement of common good and services through an integrated commercial function at the heart of government.
We are proud to be part a framework agreement for the Cooperative Council’s Innovation Network (CCIN) – a collaboration between 22 local authorities committed to meeting unprecedented challenges facing the public sector and local communities.