Discover how we help charities, government authorities and businesses design better futures with their communities.
We work in partnership with our clients to understand problems, nurture ideas and develop solutions to difficult social and business challenges. Our ‘Discovery’ workshops bring people together to agree goals and develop a shared vision for change.
Click here to learn more about our service design tools and techniques.
We use a variety of research methods to understand service users and engage them in meaningful ways. From desk based data analysis through to ethnography and community outreach campaigns, we pride ourselves on our ability to connect and empathise with people from all walks of life.
We provide clear strategic direction to help organisations make sense of complex challenges and plan for change. So, whether you are looking to implement a new service, or transform a whole system of services; we can help you to successfully balance your organisation’s needs with the needs of your partners and service users.
Communication is a critical skill in problem solving and creating better user experiences. We offer a range of design and communication services that place people at the centre of our approach and inspire creativity. Our Design and Communication skills include user journey mapping, co-design workshops, digital service prototypes, infographics, brand development, campaigns and service blueprinting.
Technology has changed how we all live our lives. The Internet offers huge opportunities for innovation in public services. We help organisations use digital to engage people in new ways and deliver business efficiencies. Our team are specialists in interaction design and web development, digital prototyping, digital communications, content creation and much more.
By combining an understanding of user needs with technology, we can help you create digital experiences that work for everyone. We also offer our own digital platform for organisations who wish to engage and empower communities of place or purpose.
Made Open is an accredited Bloom supplier. That means any member or associate member of NEPRO may request a proposal or call off our services through the Nepro solution for organisational change management, service transformation, marketing, media, communications and technology.
G Cloud 9
We are a supplier to the Crown Commercial Service (CSS). The G-Cloud 9 framework agreement with CSS supports the Government’s policy to centrally manage the procurement of common good and services through an integrated commercial function at the heart of government.
We are proud to be part a framework agreement for the Cooperative Council’s Innovation Network (CCIN) – a collaboration between 22 local authorities committed to meeting unprecedented challenges facing the public sector and local communities.